Privacy Policy | jiliph Official Platform Philippines

1. Introduction and Scope

This Privacy Policy describes how jiliph collects, uses, and protects the personal information of our users based in the Philippines. By using our platform, you agree to the practices described in this policy.

This policy applies exclusively to our official website and mobile applications. It does not cover third-party websites, external links, or services operated by others that you may visit after leaving our platform.

2. Personal Information We Collect

We only collect information necessary to provide a secure and compliant gaming experience.

Account and Identity Data

We collect basic registration details to create your profile and ensure you are a unique user.

Verification Documents

To comply with Know Your Customer (KYC) requirements, we may request government-issued identification to verify your age and residency.

Payment Data

Information required to process your deposits and withdrawals, including payment method details and transaction history.

Gaming and Transaction Activity

Records of your bets, game history, and financial movements within the platform to maintain fair play and account security.

Technical and Device Data

IP addresses, browser types, device identifiers, and operating system information to optimize performance and detect fraudulent access.

Support Communication

Records of your interactions with our customer support team to resolve your queries and improve our service.

3. How We Collect Data

We gather information through three primary channels:

• Directly from you: Information you provide during registration, KYC verification, and when contacting support.
• Automatically: Data collected via cookies and server logs while you navigate our site.
• Partner Providers: Data received from our partner payment processors and verification services.

4. Why We Use Your Data

Your data is used for the following legitimate purposes:

• Account Management: Maintaining your profile and providing access to our games.
• Financial Processing: Handling deposits and withdrawals securely.
• Security and Compliance: Verifying age, identity, and preventing multi-accounting or fraudulent activities.
• Personalization: tailoring the platform experience to your preferences.
• Legal Obligations: Fulfilling statutory requirements applicable to gambling operators in the Philippines.
• Marketing: Sending promotions and news, provided you have given explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

• Service Providers: Trusted partners who handle payments, identity verification, and technical infrastructure.
• Legal Authorities: When required to comply with a valid legal order or regulation under the laws of the Philippines.

6. How We Protect Your Data

We implement industry-standard security measures to keep your information safe:

• Encryption: Use of secure protocols for data in transit.
• Access Control: Restricting internal access to personal data to authorized personnel only.
• Isolation: Keeping sensitive payment information separate from general account data.
• Monitoring: Continuous system monitoring to detect and respond to unauthorized access attempts.

7. Cookies and Tracking

We use cookies to enhance your browsing experience and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

You have several rights regarding your personal data:

• Access and Correction: Request a copy of your data or correct inaccuracies.
• Deletion and Portability: Request the removal of your data or receive it in a structured format.
• Objection and Withdrawal: Object to specific data processing or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on this site. Note that some data must be retained even after account closure to comply with anti-money laundering and gambling regulations.

9. Data Retention

We retain your personal information for as long as your account remains active. Once an account is closed, we keep the necessary data for the period required by applicable law in the Philippines.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, that account will be terminated immediately. Parents or guardians who suspect a minor is using the platform should report this to our support team.

11. Cross-Border Transfers

Some of our technical and service providers operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during the transfer and processing stages.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly.